If you have concerns regarding copy trading results or liquidation events, you may submit a dispute request for review. This guide will help you prepare the necessary information and submit your request properly.
1. Applicable Scenarios
This guide applies to situations such as discrepancies between copy trading results and expectations, questions about liquidation price or execution, or abnormal trading records.
2. Information Required Before Submission
To facilitate investigation, please prepare the following:
Echobit UID
Trading type (Copy Trading or Futures)
Trading pair
Order ID
Trade time
Detailed description of the issue
Relevant screenshots (including order records, positions, trading history, etc.)
3. How to Submit
Please submit your request via official customer support or the ticket system and attach all required information. Providing complete details will help improve processing efficiency.
4. Processing Notes
The platform will review your case based on system records and actual trading data, and provide feedback via the support ticket or customer service channels. Please note that certain market behaviors and blockchain transactions are irreversible.
We recommend organizing all relevant information before submission to ensure a smoother review process.
