For certain tokens, Tag or Memo is required when making a deposit. If this information is missing or incorrect, the funds may not be credited properly.
1. Applicable Scenarios
This applies to cases where the Tag or Memo was not provided, entered incorrectly, or does not match the intended receiving account.
2. Required Information
If this issue occurs, please prepare the following:
Echobit UID
Token name
Deposit amount
Transaction Hash (TxID)
Deposit address
Correct Tag or Memo (if applicable)
Screenshot from blockchain explorer
3. Processing Notes
The platform will review and handle the case based on the specific situation. Some cases may require a longer processing time, and in certain situations, the funds may not be recoverable.
4. Important Reminder
Before making a deposit, always double-check the deposit address and Tag or Memo information. Requirements may vary depending on the token, so please carefully review the instructions on the deposit page.
If an error occurs, it is recommended to submit a request as soon as possible and provide complete information to improve processing efficiency.