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Common Deposit FAQs for Echobit

Updated

1. Which cryptocurrencies are supported for deposit on Echobit?

You can view the list of supported cryptocurrencies for deposit on the Cryptocurrency Deposit/Withdrawal Status page or on the deposit section of the Echobit website.
Additionally, you can find the list of available deposit tokens in the Funds Account page. By clicking the deposit button, you can view the supported blockchains for each token and the number of blockchain confirmations required for deposit crediting.
The transaction hash (TXID) must be validated and displayed on a supported chain. Please pay attention to the note on supported/unsupported transfer methods. If you deposit using an unsupported method, assets may not be credited or returned.
Note: If you deposit a cryptocurrency that is not listed on the deposit page or use an unsupported blockchain, tokens may be permanently lost.
 
2. Does Echobit have a minimum deposit limit?
You can find the minimum deposit limits for each token on the Cryptocurrency Deposit/Withdrawal page.
Click the dropdown button for the token you wish to deposit or withdraw to view the deposit status for each supported chain and the required steps for successful deposit completion.
 
3. How to change the deposit account from Funds Account to Spot Account or another Echobit account?
The default deposit account is the Funds Account. However, you can change the target deposit account to another account via the deposit page or settings page.
 
4. Where can I view my deposit records?
Log into your Echobit account on the web or app, go to the Funds Account, and click on "Transaction History" in the top right corner to view your deposit records.
 
5. Is it safe to deposit and store cryptocurrencies on Echobit?
Rest assured, Echobit employs multiple layers of security to protect user assets.
Echobit uses industry-leading multi-signature cold wallets to store all assets deposited by traders. At the individual account level, all withdrawal requests undergo a strict withdrawal confirmation process.
 
6. Why hasn’t my deposit been credited?
A deposit may not have been credited due to the following reasons:
  • The transaction has not been confirmed on the blockchain. Echobit has different confirmation requirements for different tokens before they are credited. You can check the detailed blockchain confirmation requirements on the deposit page.
  • The Tag/Memo provided during deposit is invalid or missing. Therefore, traders must provide the correct Tag/Memo to ensure the funds are credited successfully.
  • The deposited token or blockchain used is unsupported. Echobit only supports deposits of tokens listed on the "Assets" page via their respective standard blockchains. If an unsupported token or blockchain is used, the asset may not be recoverable. If you encounter any issues, feel free to contact customer support for assistance.

 

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