This article answers the most frequently asked questions about the Echobit U Card, including card applications, physical card delivery and activation, deposits, supported usage locations, and how to handle lost cards, refunds, and other common issues.
Application and Eligibility
1. What is the Echobit U Card?
The Echobit U Card is a payment card offered by Echobit in both virtual and physical formats. You can transfer USDT from your Spot Account to your card balance and use the funds to pay at supported merchants worldwide.
2. Which identification documents can I use to apply for a U Card?
You can use any one of the following documents:
- National ID card
- Driver's license
-
Passport
3. What language should I use when completing the application? Will a non-English identification document affect my application?
All application information must be completed in English. We recommend ensuring that the information matches the details on your identification document.
Identification documents issued in languages other than English will not affect your application approval rate.
4. Is my virtual card approved immediately after I submit an application?
No. Submitting an application does not guarantee immediate approval. All applications are subject to review.
5. How many cards can I hold per account?
Each account can hold a maximum of one virtual card and one physical card. These limits are calculated separately.
6. Can the same physical card be linked to multiple accounts?
No. Each physical card can be linked to only one account.
Physical Card Application, Delivery, and Activation
7. Where can I apply for a physical card?
Self-service applications are not currently available for the initial batch of physical cards. Please contact Customer Support to submit your application.
A self-service application channel will be introduced in the future, allowing users to apply for and purchase physical cards directly through the designated page.
8. What types of physical cards are available, and how much do they cost?
Echobit U Card offers the following physical card options:
- Plastic Card: 30 USDT
- Metal Card: 70 USDT
- Ceramic Card: 140 USDT
9. Can I apply for a physical card if I already have a virtual card? Are their balances shared?
Yes. Each account can hold one virtual card and one physical card at the same time.
The two cards are separate and have independent balances. You must top up each card separately.
10. How much does physical card delivery cost, and how long does delivery take?
- Delivery fee: Free.
- Delivery time: After your physical card is dispatched, Echobit will provide the logistics provider and tracking number. The actual delivery time depends on the shipping arrangements.
11. How do I use my physical card after receiving it? Is there an activation deadline?
After receiving your physical card, you must complete card registration and activation. Additional identity verification is required during this process. Please follow the relevant tutorial for step-by-step instructions.
There is no activation deadline. You can activate your physical card at any time after receiving it.
12. What is the complete process for obtaining and using a physical card?
Follow these steps:
- Apply: Contact Customer Support and submit your application information.
- Delivery: Echobit arranges shipment of the physical card.
- Receive the card: Wait for your physical card to arrive.
- Register and activate: Complete card KYC verification and activate your card. There is no activation deadline.
Card Registration and KYC
13. I have already completed KYC for my Echobit account. Do I need to complete verification again when registering my card?
Yes. Even if you have completed KYC verification for your Echobit account, you must complete additional identity verification for the card.
Please fill in the required fields according to the instructions on the registration page. All information must be entered in English.
Payment Account and Deposits
14. Which balance is used when I make a payment with my card?
Payments are deducted from your U Card balance. Before making a payment, transfer funds from your Spot Account to your card balance.
15. How do I top up my card, and which account will the funds be deducted from?
Use the Add Funds / Deposit function to top up your card. The funds will be deducted from your Spot Account.
Please ensure that your Spot Account has sufficient USDT before making a deposit.
16. Which cryptocurrencies can I use to top up my card?
Currently, only USDT is supported.
17. What is the minimum deposit amount?
The minimum deposit amount may vary by region. Please refer to the amount displayed on the deposit page.
18. Why was my deposit rejected or placed under review?
If the deposit involves a suspected high-risk region, the system may trigger a risk-control review. If the review is unsuccessful, the deposit may be rejected.
If you have any questions about your deposit, please contact Customer Support.
Supported Usage and Transaction Limits
19. What is the difference between a virtual card and a physical card?
- Virtual card: Supports online payments but does not support in-store payments or ATM withdrawals.
- Physical card: Supports online payments, in-store payments, and ATM withdrawals.
- Both card types: Support Apple Pay and Google Pay.
20. Can I link my U Card to Apple Pay or Google Pay?
Yes. Both virtual and physical U Cards can be linked to Apple Pay and Google Pay.
21. Can I withdraw cash from an ATM using my U Card?
Physical cards support ATM withdrawals. Virtual cards do not support this feature.
22. Which countries, regions, or merchant categories are not supported?
Certain countries, regions, and merchant categories are currently unsupported.
We are unable to provide a complete list at this time. Please contact Customer Support to confirm whether a particular location or merchant category is supported.
23. Does the U Card have transaction limits?
Yes. Virtual and physical cards have different transaction limits.
For details, please refer to the article "Echobit U Card: Overview, Features, Limits, and FAQs."
Card Replacement and Reissuance
24. How can I replace or reissue my card?
You must first submit a request to cancel your existing card. Before cancellation is completed, transfer any remaining card balance back to your Spot Account.
Once the cancellation is complete, you can apply for a new card.
25. Is there a fee for reissuing a physical card?
Yes. Reissuing a physical card requires a new shipment, and the applicable fee will be charged.
Payment Failures and Incorrect PIN Entries
26. My card has sufficient balance, but my payment was declined. What should I do?
First, check whether your card is functioning normally. For example, the card may have been frozen because of multiple incorrect PIN entries.
If the payment still fails, contact Customer Support and provide the relevant transaction order ID. Echobit will assist in contacting its partner institution to investigate the issue.
27. What happens if I enter my PIN incorrectly multiple times?
If you enter the wrong PIN three consecutive times, your card will be frozen.
While the card is frozen, functions such as payments and transfers will be restricted, but you can still top up the card.
A card frozen because of incorrect PIN entries cannot be unfrozen by yourself. Please contact Customer Support for assistance.
If the card remains frozen for 30 days, it will be automatically deleted and cannot be recovered.
28. Can I recover my card if it has been frozen for more than 30 days?
No. A card that remains frozen for more than 30 days will be automatically deleted and cannot be restored.
You will need to apply for a new card, subject to the card-holding limits per account.
If you wish to continue using your card, please resolve the freeze issue as soon as possible.
Transaction Cancellations and Refunds
29. How long does it take for a canceled transaction or refund to be credited, and where will the funds be returned?
The processing time depends on the partner card issuer and payment channel. Echobit cannot guarantee a specific refund completion time.
Refunds will be credited back to your U Card balance.
30. What should I do if my refund has not arrived?
Please contact Customer Support. Echobit will review the relevant records and coordinate with its partners to investigate the issue.
When submitting your request, please provide the following information:
- Payment records and transaction cancellation records
- The exact transaction date and time
- Transaction order ID
- Relevant screenshots or other supporting records
Lost or Stolen Cards and Unauthorized Transactions
31. What should I do immediately if my card is lost or stolen?
Immediately open Card Management and select Freeze to prevent further use.
If you want to use the card again, you can unfreeze it through Card Management.
Please note that a card that remains frozen for more than 30 days will be automatically deleted and cannot be recovered.
32. What should I do if I discover unauthorized transactions on my card?
Follow these steps:
- Freeze your card: Immediately freeze the card through Card Management.
- Submit a complaint: Contact Customer Support and submit a complaint, including the unauthorized transaction records.
- Investigation: After verification, Echobit will coordinate with the partner card issuer to investigate the issue.
The final outcome will depend on Echobit's verification and the partner institution's investigation.
VIP Cards and Regular Cards
33. Are the fees different for VIP cards and regular cards?
There is no fundamental difference in fees between VIP cards and regular cards. The main difference lies in the customization of the card material.
34. What benefits does the VIP card offer?
The VIP physical card offers a customized ceramic card design.
Disclaimer: The information in this article is subject to change. Please refer to the publication date and the latest announcements for the most up-to-date information. Echobit shall not be liable for any direct or indirect losses arising from changes in circumstances or the use of outdated information.
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