If you notice any unusual activity on your account (such as unauthorized login or unexpected asset changes), please take immediate action to reduce potential risks.
This guide will help you respond quickly and effectively.
1. Common Signs of Suspicious Activity
Please watch for the following:
- Login activity not initiated by you
- Unexpected changes in account assets
- Security settings modified (e.g., password, verification methods)
- Unusual notifications or operation alerts
2. Emergency Actions
(1) Update Your Account Credentials Immediately
- Change your login password
- Change your fund password (if applicable)
(2) Restrict Potential Risk Actions
- Delete or disable API keys (if any)
- Suspend related operations if suspicious trading activity is detected
(3) Check Security Settings
- Verify the status of Two-Factor Authentication (2FA)
- Ensure your registered email or phone number is secure
- Review recent login devices and activity
(4) Contact Official Support
Please submit a support request as soon as possible and provide:
- Echobit UID
- Description of the issue
- Time of the incident
- Relevant screenshots or records
3. Security Check & Prevention Tips
We recommend checking the following:
- Recent login history
- Whether you have clicked unknown links
- Whether any untrusted software has been installed
- Whether verification codes have been exposed
Always access the platform through the official website only.
Avoid clicking unknown links and never share your account information with anyone.
Account security is a shared responsibility between users and the platform.
If any abnormal activity is detected, act immediately and contact official support.
While the platform will assist in investigations, please note that some blockchain transactions are irreversible.
