When handling deposit or withdrawal-related issues, providing complete and accurate information helps the platform identify and resolve the issue more efficiently.
This guide will help you prepare the necessary details before submitting a support request.
1. General Information
Before submitting any deposit or withdrawal inquiry, please prepare the following:
- Echobit UID
- Token name
- Operation type (Deposit or Withdrawal)
- Operation time
- Detailed description of the issue
2. Deposit Not Received
If your deposit has not been credited, please provide the following information for on-chain verification:
- Deposit amount
- Transaction Hash (TxID)
- Blockchain network used (e.g., ERC20, TRC20)
- Deposit address
- Screenshot from blockchain explorer
- Screenshot of deposit record
3. Withdrawal Pending or Not Received
If your withdrawal is pending for a long time or not received, please provide:
- Withdrawal amount
- Withdrawal address
- Withdrawal request time
- Screenshot of withdrawal record
- Transaction Hash (if available)
4. Additional Notes
Confirmation times may vary depending on the blockchain network, which can affect arrival time.
Incomplete information may delay the processing of your request.
We recommend preparing all relevant materials before submitting your inquiry to ensure a faster resolution.
