If your funds are restricted or require a return due to compliance requirements, you can follow this guide to submit a request.
Such cases usually involve compliance review processes, so your patience and cooperation are appreciated.
1. Applicable Scenarios
This guide applies to situations where funds are intercepted due to Travel Rule requirements, deposits are returned, additional verification is required, or cross-platform transfers are subject to compliance checks.
2. Required Information
Please prepare the following information for review:
Echobit UID
Token and amount
Transaction Hash (TxID)
Sending or receiving address
Operation time
Relevant screenshots
Additional documents as required (e.g., identity verification information)
3. Processing Procedure
After submission, the platform will conduct a compliance review and handle the request accordingly, which may include continuing the transaction or processing a fund return.
4. Important Notes
As this involves compliance procedures, processing time may be longer than usual. Providing complete and accurate information will help speed up the review process.
Procedures may vary depending on regional regulations and compliance requirements.