KYC Rejection & Resubmission Guide

If your identity verification (KYC) is rejected, you can review the reason provided and resubmit after making the necessary corrections.
This guide explains common reasons for rejection and how to resolve them.

1. Common Reasons for KYC Rejection

(1) Document Issues

• Blurry images or glare on the document
• Incomplete document information
• Expired document

(2) Information Mismatch

• Submitted information does not match the document
• Spelling or formatting errors

(3) Facial Recognition Issues

• Insufficient lighting
• Face is partially covered
• Verification not performed by the account owner

(4) Unsupported Document Type

• Submitted document type is not accepted

2. How to Resubmit Your Verification

1. Log in to your Echobit account
2. Go to the identity verification page
3. Check the reason for rejection
4. Correct the information or re-upload documents as instructed
5. Submit for review

3. Tips to Improve Approval Rate

• Use clear and complete document photos
• Ensure all information matches your document exactly
• Perform facial verification in a well-lit environment
• Use valid and authentic documents

Identity verification is essential for account security and compliance.
After making corrections, resubmission usually leads to successful approval.
If your application is rejected multiple times, try using a different device or network, or contact official support for assistance.